Shipping Policy

PROCESSING TIME

All physical products are hand prepared by Ace and ship within 5-10 business days of purchase. Custom kits (The Calling Kit, pathway kits) may take 7-14 business days as each piece is dressed and blessed by hand.

You will receive a shipping confirmation email with tracking once your order is on its way.

SHIPPING WITHIN THE UNITED STATES

Standard shipping rates apply at checkout. Most orders arrive within 3-7 business days after shipping.

INTERNATIONAL SHIPPING

We currently ship to select international locations. International shipping rates and customs fees are the buyer's responsibility. Delivery times vary by country.

DELIVERY ISSUES

Once a package is marked as delivered by the carrier, Soultry Botanics is not responsible for lost or stolen packages. Please contact your local carrier or USPS for assistance.

If your package is damaged in transit, email hello@soultrybotanics.com with photos within 1 day of delivery and we will replace damaged items.

ADDRESS CHANGES

Please ensure your shipping address is correct at checkout. We cannot redirect packages once shipped. If a package is returned due to an incorrect address, the buyer will be responsible for re-shipping costs.

DIGITAL DELIVERIES (READINGS, CONSULTATIONS, VOICE NOTES)

Written readings and voice recordings are delivered via email within 1-5 business days of receiving your photo and intake materials (see individual product pages for specific timelines).

QUESTIONS

Email hello@soultrybotanics.com